Frequently Asked Questions

General Questions

What makes The Custom Journal different from other journal companies?
Most companies only let you customize the cover of a journal. At The Custom Journal, you can also customize the inside pages. For individual orders, you can design directly in our easy-to-use app. For bulk orders, our design team works with you to bring your vision to life.

Do you support mental health?
Yes. A portion of our profits is donated to support mental health awareness and initiatives.

Individual Orders

Can I really customize every page?
Yes. Our app lets you add prompts, quotes, affirmations, trackers, or completely unique layouts to each page.

Is there a minimum order?
No. You can order just one journal fully customized — that’s what makes us different.

What bindings do you offer?
We currently offer spiral-bound journals in both metal and plastic spiral options.

Bulk Orders

Can I customize the inside pages for bulk orders?
Yes. You can supply your own created pages, or our design team is on hand to help create.

What’s the minimum bulk order size?
We start at 5 journals, with discounts available as your order size increases.

How long do bulk orders take?
Most bulk orders are ready in 1-3 weeks, depending on size and design complexity. Different shipping options are also available.

Who orders in bulk?
Our bulk journals are popular with a wide range of groups and organizations. Some of our most common bulk customers include churches and faith-based groups (for prayer journals and devotionals), corporate teams (for onboarding and employee wellness), schools and nonprofits (for students and community programs), and retreats or events (for themed journals and workshops).

Shipping & Support

Do you ship internationally?
Yes, though shipping costs and times vary by country.

Can I see a proof before my journals are printed?
For bulk orders, yes — you’ll receive a digital proof to approve. For individual orders, you’ll see a live preview in our editor before purchasing.

What if I need help with design?
Our team is happy to help. For bulk orders, we’ll handle the full design process. For individual orders, we provide templates and design support. Our team can support minor individual offline customizations dependent on capacity. Feel free to reach out!

Still Have Questions?

Need help with your custom journal order? Whether you have questions, need assistance with your order, or are interested in placing a custom bulk order, we're just a message away. Contact us today and let's bring your vision to life!

* Responses generally take from 0 to 24 hours. If you have not received a response in that time, please check your junk folder. *