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Frequently asked questions

Everything you need to know about designing, ordering, and receiving your journal.

General

What makes The Custom Journal different?

Most journals stop at the cover. We don't. You design the inside pages too, choosing your layouts and writing your own prompts, so the journal works the way your routine does. For individual orders you design it yourself in our app. For bulk orders, our team works with you directly.

Do you support mental health?

Yes. We're a proud ADAA Ally, and a portion of our profits supports the Anxiety and Depression Association of America.

Can I preview my journal before I buy?

Yes. For individual orders you'll see a live preview in the app as you design, before you ever check out. For bulk orders, you'll receive a digital proof to approve before printing.

Individual orders

Can I really customize the inside pages?

Yes. That's the whole point. Choose a layout for each page, then add your own prompts, trackers, quotes, or affirmations. Use our pre-made prompt library, write your own, or mix both.

Where do the pre-made prompts come from?

Our prompt library was developed working with licensed therapists, grounded in CBT and self-care practices. They're a starting point. The journal is still yours to build however you want.

Is there a minimum order?

No. Order a single journal, fully customized. That's what makes us different.

Can I customize the cover too?

On individual orders you choose from our collection of designed covers, or pick the Custom Cover option and we'll collaborate with you on a bespoke design after you order.

How does the Custom Cover option work?

You design your inside pages and check out as normal. Within 12 hours we'll reach out by email to work with you on your cover. It's a design partnership, not a template.

What bindings do you offer?

Spiral-bound, in both metal and plastic options.

How long until my journal arrives?

Most individual orders are produced within 2 to 6 days, then shipped.

Bulk orders

Can I customize the inside pages for bulk orders?

Yes. Supply your own print-ready pages, or our design team can help create them.

What's the minimum bulk order?

We start at 5 journals, with pricing that improves as your order grows.

How long do bulk orders take?

Most are ready in 1 to 3 weeks, depending on size and design complexity. Shipping options are presented with your quote.

Who orders in bulk?

All kinds of groups. We don't build for one audience, which is the point. Corporate teams order for events and employee wellness, organizers for conferences and retreats, and faith groups, schools, and nonprofits for their communities. If you have a group and a purpose, we can build for it.

What if I need help with the design?

Our team handles the full design process for bulk orders. For individual orders, we provide the app and templates to do it yourself, and can support minor offline customizations depending on capacity.

Shipping & support

Where do you ship?

We currently ship to the US, Canada, the UK, and Australia. Costs and times vary by destination.

Can I see a proof before printing?

For bulk orders, yes, you'll receive a digital proof to approve. For individual orders, the live preview in the app is your proof before you buy.

Still have questions?

Whether it's about your order, a custom cover, or a bulk project, we're happy to help.

Contact us