Thank you for visiting and shopping at The Custom Journal. The following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once the shipping label for your order has been created. You will also receive your shipping tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The Custom Journal is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
The Custom Journal is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We offer international shipping to the following countries: Canada
Product sold to the countries listed above might be subject to additional costs and/or delays due to customs. Any additional customs duties will be the responsibility of the customer.
We currently do not accept returns. If you have any questions/concerns about your order, please feel free to contact us.